Healthgrades looked at "nearly seven million" physician ratings from 43 markets on the platform to see what patients think about their healthcare providers.
Two findings really stood out: patients love their doctors, and non-clinical aspects of the relationship can be important.
Physician Ratings are High
The higher average ratings for surgical specialties – led by pediatric surgical specialty – suggests patient affinity for a provider increases with the stakes of the care provided. The more risk associated with a treatment or procedure, the more patients depend on doctors and their staff members to provide emotional support along with medical expertise.
Non-clinical Attributes Rank Highly
The report also discusses:
- Patients are looking for meaningful connections with their healthcare providers
- Doctors that inspire trust stand out in the results
- Time is a dual-edged sword: patients value time with the doctor and resent time in the waiting room
- The whole healthcare team contributes to the score