SOTI ran a survey with 552 Americans in April and found that more HCPs are using apps than might otherwise have been expected. Some of the top-level stats from the survey:
- 57% of HCPs offer their patients an app
- 46% of patients are more likely to schedule a follow-up appointment when the HCP has an app
- 54% of patients believe that HCP apps cut down on wait times
- 57% of patients say they prefer to communicate with HCP offices via an app over telephone
Of the patients that use HCP apps, most use them for scheduling:
This small study shows how popular apps are when they provide value and especially when they avoid the most frustrating elements of dealing with HCP offices.