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EHRs opening up to patients, 74% use email to communicate

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Hospitals are trying to adhere to meaningful use phase two, and the channels they are using are varied with email and patient portals leading the way:

informationweek-ehr-channels

Social media is higher on the list than expected, with 35% of hospitals using it. As telemedicine gains more traction with payers, videoconferencing increases. It shows at 45% up from 28% in 2013.

The statistics on usage are interesting, but the story really focuses on how patients, once locked out of their own data, are now bring brought in as partners.

“We have to give due course to the patient,” says Richard Rosenhagen, assistant VP for EMR/HIM/CDIP at South Nassau Communities Hospital. “If you’re not transparent, you’re going to end up in a bad place.” The hospital has a process for discussing such conflicts with patients and making their disagreement part of the record, though the diagnosis remains. “If they disagree with what’s in there, they have a right to voice their opinion,” he says. “That disagreement doesn’t give them the right to amend the record.”

We’ll see what ePatient Dave thinks about this situation as it relates to his mantra: “Give me my darn data.

Source: InformationWeek Healthcare

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