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Chatbots to save $8B globally in finance and healthcare

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A white paper from Juniper Research shows that financial and healthcare services will be able to save $8 billion globally using chatbots by 2022:

The white paper references a chatbot study from 2007 (it’s always interesting to see how early technologies are created before they become popular -Ed.) where:

The Center found at the time of the study (2007) that the use of chatbots cut costs by over $130 per patient, and saved nurses on average 81 minutes of time. Juniper believes that we will see numerous health services utilize chatbots moving forwards, particularly in the market for diagnosis of ailments.

Source: Juniper Research

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