Klick featured in Inc. Magazine
December 1, 2011 – Inc. Magazine recently featured Klick’s unique approach to internal communications in an article entitled, “The company that outlawed e-mail”. Klick has virtually eliminated internal e-mail by virtue of our intranet system Genome.
Klick CEO Leerom Segal explains why, “In the very early days of Klick we started to recognize some basic challenges with email and wanted to find a better solution. While email makes for a decent communication tool with clients, internally it doesn’t facilitate collaboration and basic workflow.” Segal added, “Email has no intelligent mechanisms for prioritization, lacks context, lacks a framework for knowledge management, and saps accountability.”
For task management especially, Genome proved to be the superior internal process over email; allowing “tickets” to be created any time a particular task needed to be completed. Not only does this system allow for total transparency (as each person’s “tickets” are accessible by anyone in the company) but it allows for useful data to be recorded surrounding the productivity of the company.
“By moving away from internal email and creating a system that truly supports our employees, we do a better job of separating signal from noise so our organization can make small course corrections earlier in the process,” Aaron Goldstein, Chief Operating Officer, said. “We don’t want to remove emotion or the human side from decision-making, but we do want our team to make decisions that are always informed by data.”
Making the move away from internal emails proved to be one of Klick’s secrets of success; giving them the competitive advantage which has helped revenues triple over the past five years.
To check out the full article, visit Inc. magazine.
